Return & Refund Policy
Return & Refund Policy – Vyrelthic™
At Vyrelthic™, we want customers to shop with confidence when purchasing basketball products and sports-related accessories from our store. If your order does not fully meet your expectations, we provide a straightforward return and refund process to assist you.
1. Return Eligibility
You may request a return within 30 days after receiving your order if the following conditions are satisfied:
• The product remains unused and in its original condition
• Original packaging and included accessories are still intact
• Valid proof of purchase, such as an order confirmation or receipt, is provided
Items that do not meet these conditions may not qualify for a refund.
2. How to Request a Return
To begin the return process, please contact our support team:
Email: [service@vyrelthic.com](mailto:service@vyrelthic.com)
Once your request has been reviewed and approved, we will provide:
• Detailed return instructions
• The appropriate return shipping address
• A return shipping label if applicable
Please note that returns sent without prior authorization may not be accepted.
3. Damaged, Defective, or Incorrect Products
We recommend inspecting your order immediately after delivery.
If your package arrives damaged, defective, or incorrect, please contact us within 72 hours after receiving the shipment and include clear photos of:
• The product
• The packaging materials
• The shipping label
Our team will review the issue and arrange a replacement or refund when appropriate.
4. Non-Returnable Items
Certain items may not qualify for returns, including:
• Products that have already been used
• Customized or personalized items
• Gift cards
• Clearance or final sale products
If you are unsure whether an item is eligible for return, please contact us before submitting a request.
5. Exchanges
If you would like to exchange a product, please follow these steps:
• Contact us to obtain return authorization
• Return the original item according to the provided instructions
• Place a new order for the replacement product
This process helps ensure quicker service and improved product availability.
6. International Orders – EU Customers
Customers located within the European Union may cancel or return their order within 14 days after delivery regardless of the reason, provided that:
• The product has not been used
• Original packaging remains intact
• Proof of purchase is provided
This policy applies in addition to our standard 30-day return policy for unused items.
7. Refund Processing
Once we receive and inspect the returned product, we will notify you regarding the status of your refund.
If approved:
• Refunds will be issued to the original payment method
• Processing may require up to 10 business days depending on your bank or payment provider
If your refund has not been received within 15 business days, please contact us at:
[service@vyrelthic.com](mailto:service@vyrelthic.com)
8. Return Address
The correct return address and shipping instructions will be provided after your return request has been approved.
Company Contact Information
Email: [service@vyrelthic.com](mailto:service@vyrelthic.com)
At Vyrelthic™, customer satisfaction is important to us, and we are committed to making the return and refund process as clear and convenient as possible.